Deposits and Payments:
A $200 deposit is required to confirm and secure the booking. No order will be commenced until a deposit has been received. The balance is required to be paid a minimum 2 weeks prior delivery or collection of your order.
Deposits will not be refunded or credited if the order is cancelled 2 weeks prior the event date. Any additional costs incurred relating to your order will be at the discretion of Neva May Cakes.
If you are arranging to pick up your cake from Neva May Cakes, it is extremely important your cake is kept on a flat surface in your car with the air conditioning on. We recommend putting the boxed cake on the floor or boot of the vehicle, not on the back seat. The cake does not need to go in the fridge, but keep in a dry cool environment, away from moisture or direct heat. We offer a delivery and set up service for all our cakes at an additional cost to ensure they arrive safely.